Returns

Returns Policy for Decotique.nl

At Decotique.nl we strive to always offer our customers the best quality and service. If for any reason you are not satisfied with your purchase, you can easily return the product according to the conditions below:

1. Return period

You have the right to return your purchase within 14 days of receipt. This cooling-off period starts on the day you receive the product.

2. Condition of the product

The product must be in good condition when returned. This means that it must be unused, undamaged and in its original packaging. All included accessories, manuals and parts must also be included.

3. Shipping costs

  • Defective or incorrectly delivered product: If you receive a product that is defective or if we have made a mistake in delivery, we will cover the shipping costs. In this case, you can contact our customer service, who will help you further with the return procedure. We will refund the shipping costs or provide a free return label.
  • Other returns: If you wish to return the product for another reason, such as because it does not meet your expectations, the return costs are at your own expense.

4. Refund

Once we have received and checked the returned product in good condition, we will refund the full purchase price within 14 days. This will be done via the original payment method. The processing of the refund may take a few business days.

5. Exchanging products

If you would like to exchange a product for a different size or color, we recommend returning the original item and placing a new order. This will ensure that you receive the desired product faster and prevent delays.

7. Responsibility during return shipment

The items being returned are your responsibility until they are back in our possession. Therefore, please ensure safe and well-packaged shipping. We recommend that you retain proof of postage and, if possible, insure the package against loss or damage.

8. Return procedure

To return a product, follow these steps:

  1. Report your return via info@deco-tique.nl so that we are aware of your return.
  2. Pack the product carefully in the original packaging.
  3. Send the package to the return address provided by us.